Privacy Policy For Velaar
1. General Information
These Terms and Conditions apply to all purchases made through our online store Velaar BV, registered in the Netherlands under Chamber of Commerce (KvK) number 27272916, with our registered office at Van der Waalslaan 10, 7535CP Enschede, and VAT number NL814127381B0.
2. Products and Services
We strive to display accurate product descriptions, images, and prices. However, minor variations may occur. All products are subject to availability.
3. Ordering and Payment
By placing an order, you agree to provide current, complete, and accurate purchase and account information. We accept the following payment methods: Bank Transfer Orders are confirmed only upon full payment.
4. Prices
All prices listed are in Euros (€) and include applicable VAT, unless stated otherwise. Shipping costs will be added during checkout.
5. Shipping and Delivery
We deliver to addresses in Germany, Austria, Hangry, Netherlands Delivery times vary based on location and product availability. Estimated delivery time: 3–4 working days Delays are not our responsibility once goods are handed over to the carrier.
6. Returns and Cancellations
Consumers in the EU have the right to withdraw from the purchase within 14 days of receiving the order, without giving a reason. To exercise this right, please contact us at orderupdate@rugscreation com The product must be unused and returned in original packaging. Return shipping costs are borne by the customer unless the product is defective or incorrect. Refunds are issued within 14 days.
7. Warranty and Complaints
We follow Dutch and EU consumer protection laws. If a product is defective or not as described, please notify us within a reasonable time. We aim to resolve all complaints quickly and fairly. Contact: [email protected].
8. Privacy and Data Protection
We respect your privacy and comply with the GDPR. Your personal data is processed only for fulfilling your order and improving our services.
9. Liability
We are not liable for indirect or consequential damages. Our total liability is limited to the purchase amount of the relevant order.